eindhoven

Strategic Service Designer (36-40)

February 15, 2019

For our Eindhoven Office we are currently seeking a skilled and talented strategic designer. Someone who creates impactful customer experiences in the field of service design.

Why you?

Are you a curious person, always prepared to collaborate? Are you ready to uncover your vast potential and work hard with your teammates to bring your ideas and designs into reality? Then VanBerlo might be the place for you. Let us review your portfolio of various sketched-out ideas or mechanical drawings. Show us your latest insights on communications, user experience or strategy. And then tell us your theories about them. VanBerlo people like to stay on top of the latest and most exciting developments in the market. And then share our knowledge with the group. Could you help create the difference? Let’s find out together.

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What you actually do


You merge user insights with brand strategy and a competitive perspective to create a forward-looking vision on how to differentiate in an omnichannel world. You understand that a customer journey is just a starting point and won't rest until the touchpoints come to life. Thus you contribute to delivering true customer value through building a consistent portfolio and brand.

You work on exciting projects with international clients in various industries. You deliver your strategic expertise, expect to take a pro-active role in project management, creating project proposals and building client relationships. You will be responsible for the quality and strategic direction of the project and contribute to the creative part. You work with a cross-studio team of colleagues that are inspiring and fun and that change as every project proceeds.

What we’re looking for


Someone who dares to show us their vision, passion and work mentality. You are able to take a holistic view and show a strong balance between analytical and creative skills, driving towards pragmatic outcomes.

You bring to VanBerlo the following proficiencies

  • Master degree in Strategic Product Design, Design For Interaction or equivalent
  • Proven work experience in Service / Customer Experience Design (approx. 2-3 yrs)
  • Trained skills in appropriate frameworks, tools and confident to create tailored approaches
  • Showing comfort to take a facilitating role and interactively collaborate with (clients') teams
  • Strong resilient personality that takes others along
  • Result driven, self-starting and able to take ownership
  • Good communication and interpersonal skills
  • Native or business level ability in English is a must (Dutch or German is a plus)
  • Full-time availability, willing to travel

We’ve got lots to offer

Working at VanBerlo means working alongside some of the best talent in the world. It means facing new challenges in and out of your comfort zone. The people and projects vary tremendously. Here at VanBerlo we are both thinkers and doers. Teamwork and collaboration is ingrained in our culture to help us Create the Difference. VanBerlo is made up of extremely enthusiastic, international, multidisciplinary and client minded specialists. We aim high but are well-grounded.

  • The opportunity to working for large multinational clients with complex stakeholder setting and global impact.
  • A leading role in bringing complex omnichannel projects to life in B2C (FMCG, retail) as well as B2B environments
  • An inspiring work environment and opportunity to collaborate with 90+ enthusiastic experts
  • Attractive employment conditions

We are a full-service strategic innovation and design agency, built to partner for tomorrow. We combine expertise with imagination and deliver tangible results. Our team works globally, from our two Dutch offices.

Like to apply?


Send us your motivation, CV and portfolio by email at careers@vanberlo.nl. For more information about this vacancy, please contact our external recruiter by telephone at 0297-820992.

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Why you?

Are you a curious person, always prepared to collaborate? Are you ready to uncover your vast potential and work hard with your teammates to bring your ideas and designs into reality? Then VanBerlo might be the place for you. Let us review your portfolio of various sketched-out ideas or mechanical drawings. Show us your latest insights on communications, user experience or strategy. And then tell us your theories about them. VanBerlo people like to stay on top of the latest and most exciting developments in the market. And then share our knowledge with the group. Could you help create the difference? Let’s find out together.